We help simplify this extensive process
Cases arise in a wide variety of ways: through emails, phone calls, web forms, portals, internal reports, or other points of contact. Information is often entered multiple times, responsibilities are coordinated across different channels, and deadlines are tracked manually.
ClariFall turns this into a structured case. Everyone involved works from the same status update, pending tasks remain visible, and every decision is documented in the case history.
Email, phone, web forms, portals, social media, and other digital touchpoints are consolidated in a centralized system. Additional channels and systems can be integrated via flexible API connections. This creates a seamless omnichannel case management system, regardless of which channel a case originates from.
A trainable AI module helps classify cases by topic, urgency, and potential need for escalation. Relevant cases can be automatically prioritized and forwarded to the appropriate department.
ClariFall supports data protection-oriented case management with role- and permission-based concepts, defined retention and deletion processes, and traceable documentation of changes and processing steps.
ClariFall guides each case through a clear process. Information stays organized, responsibilities are clearly defined, and progress is transparent to everyone involved.
New cases submitted via email, phone, web forms, the portal, social media, APIs, or integrated systems are recorded centrally. Relevant information, documents, and the original submission channel remain directly linked to the case.
Rule-based event workflows take into account subject, priority, events, and responsibilities, and automatically route the case to the appropriate processing workflow. Deadlines and escalation points are clearly visible before anything falls through the cracks.
The case workspace consolidates facts, tasks, notes, documents, and history. The team can immediately see what has already been done and what the next step is.
Internal departments or external stakeholders can be specifically involved in the processing. Feedback, supporting documentation, reminders, and approvals remain directly linked to the case.
Based on all the information, the case is then finalized. Templates and text blocks help ensure consistent responses, while approval processes provide additional safeguards for sensitive or complex cases.
Dashboards display case volume, deadlines, processing time, pending cases, and recurring causes. This makes case management the foundation for continuous process and service improvements.
Whether it’s a customer inquiry, a clarification request, a complaint, an internal report, or a complex service process: ClariFall maps B2B case processes within a centralized, flexible SaaS platform. Omni-channel inboxes, API integrations, and automated workflows connect information, stakeholders, and systems throughout the entire lifecycle of a case.
ClariFall is designed for transparent, role-based case management. Access, changes, responsibilities, and approvals can be documented. Retention and deletion rules can be customized to suit the organization.
Utilities and Infrastructure
For service-intensive processes involving many participants, deadlines, and technical clarifications.
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Telecommunications and Digital Services
For high case volumes, multiple intake channels, and fast, consistent feedback.
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Health and Social Services
For sensitive matters, clear authorizations, and transparent communication.
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Public and Regulated Services
For documentation-intensive processes and transparent lines of responsibility.
Nasaff GmbH combines process expertise, software development, and experience with complex, service-intensive workflows. ClariFall was born from a simple question: How can cases be handled in a structured way even when many stakeholders, systems, and work steps are involved?
Our experience with ticketing systems, case resolution processes, service processes, and escalation workflows has been incorporated into a solution that consolidates information, clarifies responsibilities, and guides teams through the entire lifecycle of a case.
